Industry

The evolving value of the claims sector

While the traditional view of claims is that it sits towards the back of the value chain, that is changing, a speaker said Wednesday during KPMG’s 30th annual insurance conference. The evolving role of claims was one of four macro (or high-level) trends discussed during the Reimagining Operations session at the virtual conference. Paul Jones, […]

By Jason Contant | November 18, 2021

3 min read

N.L. cyberattack shows Canada needs national rules to protect personal data: experts

ST. JOHN’S, N.L. – The cyberattack on Newfoundland and Labrador’s health-care system is yet another urgent signal that Canada needs better rules around protecting personal health information from hackers and needs a unified response plan when health-care services are under siege, experts say. Lives are at stake and action is needed now, said Paul-Emile Cloutier, […]

By Jason Contant | November 18, 2021

4 min read

When the war for talent meets the ‘Great Resignation’

Canada’s property and casualty insurance industry was already facing the oft-mentioned ‘war for talent,’ and now it has to contend with a newer talent crunch: The ‘Great Resignation.’ The widespread trend of a large number of workers leaving their jobs during the COVID-19 pandemic has made the search for P&C talent that much more difficult. […]

By Jason Contant | November 18, 2021

4 min read

Border-crossing vaccine mandate adds to driver shortages, supply chain concerns

Brokers are struggling to support their transportation clients as a new border-crossing vaccine mandate adds to driver shortages and supply chain concerns for an industry that’s already grappling with a host of prolonged concerns, a broker has said. The recent U.S. move to open the Canada-U.S. border to both essential and nonessential travelers includes a […]

By Phil | November 18, 2021

2 min read